Shipping Policy
At Happy Pet Superstore, every item is made just for you after you place your order. This allows us to keep costs low and offer high-quality, custom pet-themed products you’ll love.
🕒 Processing Times
Most orders are processed within 2–7 business days. Since our items are made to order, production time is needed before shipping.
🚚 Shipping Times
Once your item is produced, it typically ships via USPS, UPS, or another major carrier. Estimated delivery times within the United States are:
📍 Shipping Area
We primarily ship within the United States. If you are located outside the U.S. and would like to place an order, please contact us first through our contact page to confirm availability and shipping options.
📦 Tracking Your Order
You will receive an email with a tracking number once your order ships. If you have not received tracking information after 7 business days, please contact us.
🚫 Incorrect Addresses
Please ensure your shipping address is correct at checkout. If you realize there's an error, contact us before 11 AM EST. Orders are sent to production at 1 PM EST daily, and changes may not be possible after that.
We are not responsible for delayed or lost orders due to incorrect shipping information provided by the customer.
📬 Marked as Delivered but Not Received
If your tracking number shows the package as delivered but you haven’t received it:
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Please contact your postal or delivery service directly (USPS, UPS, FedEx, etc.)
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We are not responsible for stolen, misplaced, or lost items once marked as delivered
📅 Holiday Shipping
Please expect longer processing and shipping times during holiday seasons due to increased demand and carrier delays. If you need an item by a specific date, contact us before ordering to see if we can accommodate your timeline.
💬 Need Help?
If you have any questions about shipping, contact us via our Contact Page and we’ll be happy to assist you.
